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Respectful updates only—no inbox overload. See our privacy policy.This policy explains what Deano’s Auto Wash collects, why it is needed, how it is protected, and the steps taken to protect customer privacy in published gallery photographs.
Deano’s Auto Wash provides mobile car wash, mobile valeting, and wheelie bin cleaning services in London and surrounding areas. This Privacy Policy applies to information collected through our website, contact forms, booking forms, phone calls, email enquiries, and direct messages.
Depending on how you interact with us, we may collect personal information such as:
We collect information when you:
We use your information to:
We do not sell your personal information to third parties.
We may ask you to make payment by bank transfer or another agreed payment method. We may keep a record of payment status, amount due, and payment reference for booking administration. We do not store full banking details belonging to customers on the website.
If you submit a booking or contact form, we may keep a copy of the details you send, including correspondence linked to your booking. This helps us manage appointments, answer questions, and keep a record of the mobile valeting service requested.
Registered customers may separately choose to receive occasional news, availability updates and offers by email. This choice is optional, is not required to make a booking, and does not affect essential booking or account messages.
You can change this preference in your customer account or use the unsubscribe link included in every marketing email. When you unsubscribe, we retain the minimum preference record needed to ensure further marketing emails are not sent unless you opt in again.
We only share information where reasonably necessary to operate the business. For example, this may include website hosting providers, email providers, or technical service providers that help us run the site or communicate with customers. We do not share your information unnecessarily.
When you use the postcode coverage checker, the postcode you enter is sent securely to Postcodes.io so its approximate coordinates can be used to estimate distance from our service area. The checker does not send your name, telephone number, email address or complete street address to that service.
Our website may use cookies or similar technologies for essential website functions, performance, security, or analytics. These help the site work properly and may help us understand how visitors use the website.
More information about this can also be set out in our Cookie Policy.
We keep personal information only for as long as reasonably necessary for booking administration, customer service, business records, legal obligations, or resolving disputes. When information is no longer needed, we aim to delete or securely remove it.
We take reasonable steps to protect the information we hold from unauthorised access, misuse, loss, or disclosure. However, no online system can ever be guaranteed to be completely secure, so you provide information at your own risk.
We may take photographs of completed work for our website gallery or business portfolio. When an image is selected for public display, we take reasonable steps to protect customer privacy.
Although images are reviewed before publication, please contact us promptly if you notice a registration plate or other identifying detail that has not been obscured sufficiently. We will review the image and take appropriate action.
When you request a patio, driveway or pressure-washing quote, you may upload photographs to help us assess the surface, condition and access. These photographs are used to prepare and administer the quote and are not published in the website gallery unless separate permission is obtained.
Please avoid including people, readable vehicle registrations, house documents or other unnecessary personal information in quote photographs. Quote images are accessible only through the administration system and are retained only while reasonably needed for the quote, related service and business records.
If you create a customer account, we use your verified email address to connect bookings and quote requests made with that same address. Passwords are stored as one-way secure hashes rather than readable passwords. Verification and password-reset links are time-limited and designed for one use.
You may continue to make guest bookings without registering. Creating an account does not automatically subscribe you to marketing or authorise recurring payments.
For registered customers, we may keep a record of loyalty points, customer credit, referral codes, referral relationships, completed-booking value and approximate booking frequency. We use these records to operate rewards, prevent duplicate awards, understand customer booking history and provide relevant account information.
If you join a waiting list or request a regular service, we store the selected service, preferred date or schedule, contact information and any notes you provide so that we can review the request and contact you. Service-due reminders are based on previous completed bookings and are not confirmed appointments or recurring payment instructions.
You may contact us to ask about the personal information we hold about you, or to request that incorrect information is updated. You can also ask us to delete information where we no longer need it, subject to any legal or business record-keeping requirements.
Our website may contain links to third-party websites or services, such as maps, WhatsApp, or social media platforms. If you use those links, their own privacy policies and terms will apply.
The following privacy points apply specifically to bin cleaning bookings.
For bin cleaning bookings, we may collect and use details such as your selected bin cleaning option, booking reference, preferred date and time, booking location, payment choice, and any notes you provide about access or the service.
We use this information to arrange and provide the bin cleaning service, contact you about the booking, manage payment records, and respond to any customer service issues or complaints.
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updates will be posted on this page.
If you have any questions about this Privacy Policy or the information we hold about you, please contact Deano’s Auto Wash.
